In order to carry out this research project, the research process must be fully understood. A practical yet in-depth multi-method approach was engaged using available resources to achieve the objectives of the study and develop a conclusive set of recommendations. The main considerations for the choice of data collection methods, was the timescale available for the research project, the costs and resources available to the researcher. Given that the researcher was attempting to quantify the attitudes and perceptions of Council employees, a quantitative approach using a self-administered electronic questionnaire appeared to be the most appropriate approach. Maylor and Blackmon (2005) suggest that surveys are particularly beneficial in capturing facts, opinions attitudes and behaviours. However, whilst quantitative methods have advantages they also have disadvantages (Anderson, 2003; Crowther and Lancaster, 2009). In addition to quantifying employee perceptions the researcher also wished to give the respondents to opportunity to make any comments about questions or related issues. The researcher also wanted to delve deeper into line management attitudes and opinions therefore, this required a qualitative element to the research.